FAQs

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Frequently Asked Questions

Will BYZION Host place ads on my site?
BYZION Host will never place ads on any of our customer sites.
Can I upgrade at any time and how does it work?
Yes you can upgrade at any time by filling out our upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.
Do you have a manual for our control panel?
You are currently either unregistered (not logged in), or a visitor (unverified BYZION Host customer). There are many additional forums available to registered members with active BYZION Host accounts. Unregistered and/or unverified accounts can only see the basic, public forums. If you have an active BYZION Host membership, please register here on the forum. Once your account is reviewed and verified, you'll have access to the rest of the support forums. Thank you.
How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.
What version of php are you using?
We are allways update to the last stable version. (5.2.17 is the default.)
What version of MySQL are you using?
We are allways update to the last stable version. (5.2.17 is the default.)
How can I update my billing info?
If you paid using a credit card you can update your details at byzion.net/update. If you paid using paypal login at paypal.com and click "profile" to make your changes.
What is the difference between shared ssl and private ssl?

A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

 

How do I purchase a private ssl from you and what type is it?


We sell Comodo 128 bit certificates for $75 a year and include free installation. To purchase an SSL from us pick the type of an account you have with us.

 

Can you tell me a little about Comodo SSL's?


Comodo SSL's are trusted by over 99.3% of internet browsers (equal to Verisign and Thawte certificates). The only difference between one ssl type and another is the browser recognition. You can rest assured the Comodo SSL certificates we our selling are among the highest browser recognition in the industry. To name a few of the browsers.. all Internet Explorer 5.00 and above, Netscape 4x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

Can I see all the instructions on videos?

Yes. We have one of the largest libraries of video tutorials. In this section, you will discover everything step by step. Click here to see that.

What forms of payment do you accept?

We accept MasterCard, Visa, American Express, Discover, Paypal, personal checks, money orders, cash, and bank transfers.

What is an addon domain?

An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

 

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

 

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cPanel asks for when creating an addon domain. 1. "New Domain Name:" You will put in the newdomain.com do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here.

Why won't my email address work?

Make sure you set it up exactly as demonstrated in this tutorial. http://tutorials.byzion.net/inc/content.php?q=/email/

 

I did the above correctly why will it still not work?

 

If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed.

Can I cancel my PayPal subscription payment?

Yes. You can do it in any time. See the tutorial here.

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